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Ficha de la oferta

CUSTOMER SERVICE ARABIC AND ENGLISH - INSURANCE COMPANY

- Seguros / Previsión

Are you an Arabic and English speaker? That`s the job you`re looking for! Detalles del cliente A global health insurance service company, offers health, dental, supplemental insurance and Medicare plans to individuals, families and businesses. Descripción de la oferta Administration process



* Determining requirements; answering inquiries; resolving problems; fulfilling requests.

* Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

* Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

* Coordinate and ensure a correct administrative follow-up of the clients and contracts.

* Take full responsibility for the premium/eligibility administration

* Handle eligibility requests from Customer Services

* Keep records and filing up to date.

* Implement contracts in case of new clients

* Manage your work, taking into account the applicable procedures and agreements

* Participate efficiently in processing the document flows: inform your Operations Manager on clarity gaps and possibilities to optimize the processes.

* Commit yourself to high-quality administration and fast transactions





Communication process

* Maintain good contacts with insurers, insured and clients concerning their policies and non-medical claims.

* Respond to questions in a qualitative way.

* Manage all communications (letter, fax, e-mail) to clients and insurers.

* Think about and contribute to using the most efficient communication channels (phone, e-mail, letter,...)

Relations to other positions

* Assist the Account Manager in several tasks (e.g. preparation of presentations, preparation of analyses, statistics,...).

* Provide all necessary information to the involved parties: clients, insurers, the Vanbreda International Customer Services, Finance and Accounting, Marketing and Communication.

* Contribute to maintaining a co-operative and friendly working environment.

* Inform the Operations Manager on problems and inefficiencies. Perfil del candidato * Arabic and English: bilingual level in both.

* Experience in call center services.

* Experience in back office tasks. Oferta de empleo * Horario: L-V (8 a 15:45; 9 a 16:45)

* Contrato: Permanente

* Salario: 15000 - 16000 bruto/año

* Porcentaje sobre objetivos; seguro médico y transporte.

Administrativo(a)
CUSTOMER SERVICE ARABIC AND ENGLISH - INSURANCE COMPANY (Seguros)
1 Vacante(s)

Todas - Madrid (Comunidad Autónoma Madrid)


Requisitos

Experiencia Laboral Al menos 0 año
Estudios mínimos Licenciatura
Requisitos mínimos Arabic and English: bilingual level in both.

*Experience in call center services.

*Experience in back office tasks.



Coche propio

Contrato

Jornada Laboral Jornada Completa
Salario Entre 15.001 € y 18.000 € (€) Bruto/Anual

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